How do RJs handle sensitive listener stories shared during live calls without causing distress to the audience?

When listeners share sensitive stories, I prioritize empathy and discretion. I listen carefully, acknowledge their feelings, and avoid pushing for details that might be too personal or painful. The studio often sets guidelines on topics that require careful handling. I phrase responses supportively and may offer resources or helplines if appropriate. To protect the broader audience, I avoid graphic descriptions and keep the tone respectful. If a story might upset listeners, I warn them beforehand or suggest private support rather than public sharing. This balance ensures compassion without distressing the community.

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