What will you do if two callers are fighting live on-air?

If I’m live on-air and two callers start fighting, as an RJ the key is to stay calm and keep control of the show. I’d politely but firmly step in, lower the heat, and redirect the conversation.

Alright friends this isn’t a shouting match, this is a conversation. One by one, and everybody gets a chance.

It’s all about protecting the mood for the listeners—firm but friendly, never letting negativity take over the show.