Punjab: The undersong of retired citizens having to visit government offices for their pension needs has finally been lifted. On November 4, 2025, Punjab Finance Minister Advocate Harpal Singh Cheema officially launched the landmark 'Pensioner Sewa Portal'.
It is a revolutionary digital platform designed to bring smooth, simple, and transparent pension services directly to approximately 3.15 lakh pensioners wideness the state.
What is the objective of the portal?
The cadre objective of this portal, wieldy at [https://pensionersewa.punjab.gov.in](https://pensionersewa.punjab.gov.in), is to completely automate the process of pension disbursal and offer a suite of online services to both pensioners and family pensioners.
What Minister Cheema said?
During a printing priming held at Punjab Bhawan, Minister Cheema elaborated on the initial offerings of the portal. In this starting phase, six essential services are stuff made available. Pensioners can now effortlessly submit their Digital Life Certificate using the 'Jeevan Pramaan' mobile application.
What are the key functions of the portal?
Furthermore, the portal includes a Succession Module, permitting applicants to wield for the conversion of their regular pension into a Family Pension. Other key functions include applying for Leave Travel Concession (LTC) and a robust Grievance Redressal Module for lodging any pension-related complaints. Pensioners moreover have the worthiness to modify their personal details via the Profile Updation Module and utilize the user-friendly e-KYC verification facility.
Accessing these services has been designed to be remarkably simple and user-friendly. Pensioners must first well-constructed their e-KYC using the Aadhaar hallmark full-length to register on the portal. Once registered, they can hands log in from their own mobile phone, PC, or palmtop to wangle all services from their homes.
Where the physical assistance can be availed?
For those who prefer physical assistance, the services can moreover be availed through the nearest Sewa Kendras, relevant wall branches, or District Treasury Offices. Additionally, a Home Delivery Service option is moreover misogynist to ensure maximum convenience.
Addressing the situation of expatriate retirees, the Finance Minister clarified that while the portal is currently workable only within India, Non-Resident Indian (NRI) pensioners are not required to well-constructed e-KYC in this initial stage and must protract to submit transmission Life Certificates.
He provided assurance, however, that the e-KYC facility for NRI pensioners would be enabled in the near future. The Minister undisputed that some retirees might wits minor difficulties during the initial registration process. To immediately write and resolve such issues, a defended 'War Room' has been established at the Directorate of Treasuries and Accounts, Pension, and New Pension Scheme.
What are the Helpline Numbers?
To support this major initiative and ensure quick resolution of complaints, three defended Helpline Numbers—1800-180-2148, 0172-2996385, and 0172-2996386—have been activated, operating on all working days from 9 AM to 5 PM.
The successful completion of a pilot project confirmed the system's readiness, and staff at District Treasuries, banks, and Sewa Kendras have once received wide-stretching training withal with detailed guidelines. Concluding his address, Finance Minister Harpal Singh Cheema firmly stated, "Our pensioners are our honour."
He emphasized that under Chief Minister Bhagwant Singh Mann's leadership, the Punjab government is tightly single-minded to its retired employees, asserting that the 'Pensioner Sewa Portal' will ensure timely, accurate, and dignified services for all.
