Ahmedabad is buzzing with energy—street vendors, kids playing, festivals lighting up lanes. Yet every now and then, you might land in a pothole on Paldi Road, walk under a broken streetlamp by CG Road, or circle around a waterlogged drain during monsoon. These issues annoy us and sometimes even mess with our daily routine or safety.
Thankfully, reporting them online is easy. It works and it’s quick—but only if we do it right. Whether you’re a student, a working pro, a parent, or a retiree, this guide—written simply, like a chat over chai—shows you exactly how to do it.
1. Why It’s Totally Worth It
- Make your street safer
Nobody wants to step into a pothole or walk under broken lights. A report doesn’t just fix things—it saves someone from getting hurt.
- Prompt action from authorities
Officials act fast on complaints with photos and clear details. It’s hard to ignore a good, clean report.
- Inspire your neighbors
When one person reports an issue and sees action, others join in. Suddenly, your area is cleaner, smoother, brighter.
2. What’s Worth Reporting?
Here’s what to look out for around Ahmedabad:
- Road issues: potholes, torn sidewalks, broken reflectors
- Lights gone bad: bulbs not turning on, lamps flickering, poles leaning
- Water or drainage woes: pipeline oozing water, blocked drains, water pooling after rain
- Trash and cleanliness: bins overflowing, litters in lanes, unclean public spots
- Other public annoyances: broken benches, unsafe playground rides, missing street signs
If it’s not right, report it—it helps now, and prevents bigger trouble later.
3. Where You Can Report Easily
You’ve got solid tools at your fingertips:
AMC “ESamadhan”
- Official municipal portal and app
- Login with mobile/email through OTP
- Categories cover roads, water, lights, drains, and more
Ahmedabad City Connect (ACC)
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Handles everything: roads, sanitation, streetlights, water
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Works on Android and iOS
311 Helpline or App
- To file a complaint, utilize the app or dial 311.
- Get SMS updates each step of the way
Social Media & WhatsApp
- AMC responds on Twitter and Facebook
- Some local office zones accept reports via WhatsApp
- Nothing gets fixed faster than something public and tagged
4. How to Report in 6 Friendly Steps
Step 1: Spot It
- Notice the exact location—colony, road, landmark
- Observe what’s wrong—depth of a pothole, number of malfunctioning bulbs, water spread
Step 2: Snap or Shoot It
- One wide-angle shot to show where it is
- One close-up to show how bad it is
- A 10-second video helps when nothing else explains it
Step 3: Choose the Right Platform
- Road or light issue? Go for ESamadhan
- Multiple problems or sanitation issues? Choose ACC or dial 311
Step 4: Fill It Out
- Pick the category: Road / Streetlight / Drainage / Garbage / Other
- Use exact location info—landmarks and wards help
- Upload your pics/videos
- Add a short message:
Step 5: Submit & Save the ID
- You’ll get a ticket number (e.g., “AMC5678”)
- Preserve it—it’s your tracking ID
Step 6: Track It & Follow Up
- Watch the status: Registered → In Progress → Completed
- No movement in a week or two? Politely nudge it or escalate
5. Nothing Happening? Here’s What to Do
- Wait a bit: Basic fixes may take 3–7 days. Bigger issues can take 10–14 days.
- Hit “Escalate” in the app: A gentle reminder often works wonders.
- Go public: Post it on Facebook or Twitter, tag “@AhmedabadMC” or your councillor, and watch how quickly it gets noticed.
- Contact your councillor or office: A friendly call or message helps—quote your ticket number.
A little persistence goes a long way.
6. Pro Tips for Better Results
- Keep it direct and active:
Use lines like “The streetlight at Gate No.2 stays off after 7pm” instead of vague wording.
- Clear, well-lit photos:
Daylight, two angles, nothing blurry—simple!
- Politeness opens doors:
“Please fix this by next week” always gets more mileage than anger.
- Only group related issues:
Don’t mix a pothole report with a stray dog complaint—they go to different departments.
- Say thanks when they fix it:
After it’s done, write something like, “Thanks, AMC team! You resolved it well!” It builds goodwill and speeds up future action.
7. Real Ahmedabad Stories (No fluff—just facts)
In Vastrapur, someone reported a pothole via ESamadhan. Two days later, it was filled.
Over in Satellite, residents reported a leaky water pipe in ACC. Within four days, water pressure improved—no more morning rush drama.
In Naranpura, broken lights got fixed five days after a resident tweeted pictures and tagged AMC—showing how one person’s voice builds momentum.
8. Want More Impact? Join a Local Civic Group
Tap into these local groups:
- Ahmedabad Citizens Forum
- Youth for a Better Ahmedabad
- WhatsApp/Telegram groups just for local wards
You can:
- Learn reporting tricks
- Coordinate big fixes together
- Canvas support, run clean-up helps, meet ward officers—and meet neighbors too!
These help your post reach more people who care—and more reports mean more fixes.
To Wrap Up.
Reporting a civic issue takes only a few minutes—you click, you snap, you type a sentence or two. But those few minutes can save someone from falling, reduce damage, brighten evenings, and keep water flowing where it should. It shows you care. And when more of us do it, Ahmedabad gets cleaner, safer, friendlier.
Next time you see something mixed up—don’t just scroll past. Report it. Tag a friend to do it too. One report at a time, we make this ity better—street by street. You ready? Let’s go. And thank you for caring!
FAQ's:
Q: Can a kid file a report?
Totally. Kids 10+ can do it with a grown-up’s help. It teaches responsibility early.
Q: ID needed?
Nope—just a working phone or email for OTP.
Q: My complaint got “Invalid.” Why?
Usually unclear photo or missing detail. Re-submit with clearer info. Still stuck? Escalate or use social media.
Q: Problem fixed once but back again?
Lodge a new report. Mention “Recurring issue” and quote the old ticket.
